We have changed the way we serve the buffet slightly in compliance with the new restrictions set out by the government. Different branches might have different systems in operation in order to work better with the local customers. Please do contact our branch prior to your visit for more up-to-date information on how we work. Your feedback is really important to us and hope you enjoy your next visit and still have a great time. Many thanks. 

We have put sufficient numbers of sanitiser stations across all sections in any of our restaurants. Customers must follow our one-way system at our restaurants at any time and put on face coverings when they are fetching the food. Drinks will be ordered through contactless payment. More information is available at the restaurants. Please discuss with our duty managers on-site or over the phone if you need further assistance.

Once a table is reserved we are able to keep it for maximum of 15 minutes after the time of booking. Should the table become occupied by the time you arrive; we will do our best to find an alternative table as soon as we can. Please be advised that it may not be easy to do so, and we would appreciate your patience and understanding while a new table is being allocated to you. In case of late arrival, please inform our receptionist so that alternative arrangement can be scheduled for our guests as soon as they arrive.

A time limit of 1 hour and 45 minutes applies to booking customers and 1 hour 30 minutes applies to walk-in customers, plenty of time for our customers to try out a jaw dropping range of global cuisines.

When making a reservation of more than 6 guests, a deposit payment is required to secure the table. Please be advised that we do not accept payments over the phone, therefore our customers will have to come and make the deposit at the restaurant where the reservation is made. Please contact local restaurant and enquire deposit before visiting.

Please be aware that there is a £5 cover charge for every member of party that does not attend your booking unless we are given notice 24 hours before.

The menu shown is for illustration purpose only, not all dishes are available at all our restaurants. The menu differs from lunch to dinner, and due to seasonal choices, our menu gets rotated from time to time. If there are any particular dishes you would like to inquire about, please contact your local restaurant directly before visit.

Yes, in compliance with the local authority, we have good allergen information displayed in all of our restaurants on the counter.

We are sorry to advise our customers that as an all you can eat buffet, we are unable to monitor each individual customer to see who is eating or who is not on each table. Therefore we cannot exempt any customers from paying for their seating.

We are sorry to hear that you are not satisfied with us. Please get in touch with a member of staff or restaurant floor manager for feedback. If the matter is unsolved, please feel free to contact us at our head office and we will do our best to resolve your issue.

We always aim to accommodate special customer requests wherever possible. If you require any dishes to order by our chefs, please ask our service staff and we will endeavour to cater for you. Please be advised that during busy times, it may not always be possible to answer your requests, when in doubt please speak to a member of staff for further information.

To claim your free birthday meal, you must reserve a table at least 24 hours in advance, your birthday must be on the same day as the reservation unless your birthday falls on the day when we are closed for business and must be accompanied by a full paying customer; otherwise you will not be able to redeem the offer. Please bring a valid photo ID (passport, driving license or birth certificate) and reservation confirmation reference number to come and enjoy a memorable birthday celebration free of charge.

At JRC Global buffet, children under 150cm eat for half price, children under 90cm eat for free.

It’s simple. Just register with us on our website, or download our mobile app through Apple or Android app store, or like us on our Facebook and Twitter pages for the latest promotions and discounts. We also have weekly and monthly competition on our social media platforms for our loyal customers, so don’t miss your chance!

Yes, customers can bring their own cake for the occasion and we will be happy to keep it for them. However, for fire safety reasons, candles such as sparkler & fountain candles, or any accessories that will produce any amount of smoke are prohibited within our premises.

No, due to the fact that we are a licensed restaurant which serves alcoholic drinks and stays open till late, our policy requires that children/teenagers under the age of 16 must be accompanied by at least one adult. This regulation is part of the licensing law.

If your feedback is about a specific restaurant please contact the restaurant directly via their email address on the restaurant's page
https://www.jrc-globalbuffet.com/restaurants/

Alternatively, feedback can be submitted through the form on our Contact page https://www.jrc-globalbuffet.com/contact-us/, please leave a detailed description and we will get back to you as soon as possible.

Our head office does not have a dedicated customer service number, we encourage you to get in touch with the relevant branch management so the issues can be resolved without delays.