FAQs

How I can make a reservation?

A table reservation can be made via telephone or through our website booking page. Please be aware that our telephone lines can get very busy at times, please do visit our website to secure your booking immediately.

How long is my table held for?

Once a table is reserved we are able to keep it for maximum of 15 minutes after the time of booking. Should the table become occupied by the time you arrive; we will do our best to find an alternative table as soon as we can. Please be advised that it may not be easy to do so, and we would appreciate your patience and understanding while a new table is being allocated to you. In case of late arrival, please inform our receptionist so that alternative arrangement can be scheduled for our guests as soon as they arrive.

How long is my table available for?

A time limit of 1 hour and 45 minutes applies to booking customers and 1 hour 30 minutes applies to walk-in customers, plenty of time for our customers to try out a jaw dropping range of global cuisines.

How to make deposit payment for my reservation?

When making a reservation of more than 6 guests, a deposit payment is required to secure the table. Please be advised that we do not accept payments over the phone, only chip and pin card payments made in the restaurant. Therefore our customers will have to come and make the deposit at the restaurant where the reservation is made.

What happens if I paid for a deposit and need to cancel?

Please be aware that there is a £5 cover charge for every member of party that does not attend your booking unless we are given notice 24 hours before.

Are all dishes available at every restaurant location?

The menu shown is for illustration purpose only, not all dishes are available at all our restaurants. The menu differs from lunch to dinner, and due to seasonal choices, our menu gets rotated from time to time.

Do you have allergen information displayed in your restaurant?

Yes, in compliance with the local authority, we have good allergen information displayed in all of our restaurants on the counter.

Can I bring guests who are not eating?

We are sorry to advise our customers that as an all you can eat buffet, we are unable to monitor each individual customer to see who is eating or who is not on each table. Therefore we cannot exempt any customers from paying for their seating.

Something isn’t quite right, where can I get some help from?

We are sorry to hear that you are not satisfied with us. Please get in touch with a member of staff or restaurant floor manager for feedback. If the matter is unsolved, please feel free to contact us at our head office and we will do our best to resolve your issue.

Are you able to help with special requests?

We always aim to accommodate special customer requests wherever possible. If you require any dishes to order by our chefs, please ask our service staff and we will endeavour to cater for you. Please be advised that during busy times, it may not always be possible to answer your requests, when in doubt please speak to a member of staff for further information.

How can I claim free birthday meal? What is the requirement?

To claim your free birthday meal, you must reserve a table at least 24 hours in advance, your birthday must be on the same day as the reservation unless your birthday falls on the day when we are closed for business and must be accompanied by a full paying customer; otherwise you will not be able to redeem the offer. Please bring a valid photo ID (passport, driving license or birth certificate) and reservation confirmation reference number to come and enjoy a memorable birthday celebration free of charge.

How much do you charge for children and infant?

At JRC Global buffet, children under 150cm eat for half price, children under 90cm eat for free.

How can I claim your special offers?

It’s simple. Just register with us on our website, or download our mobile app through Apple or Android app store, or like us on our Facebook and Twitter pages for the latest promotions and discounts. We also have weekly and monthly competition on our social media platforms for our loyal customers, so don’t miss your chance!

Can I bring my own cake for a birthday celebration?

Yes, customers can bring their own cake for the occasion and we will be happy to keep it for them. However, for fire safety reasons, candles such as sparkler & fountain candles, or any accessories that will produce any amount of smoke are prohibited within our premises.